Quick cancellation procedure for guest users
Did you make a purchase on Illum Shop without creating an account? You can exercise your right of withdrawal by completing the form below. You can withdraw from the contract within 14 days of receiving the products, without having to provide a reason.After submitting your request, you will receive a confirmation email with a summary of your request and the date it was sent.
Already have an account? Log in with your credentials
Per compilare il modulo ti serviranno:
- Il numero d'ordine (lo trovi nell'e-mail di conferma ordine)
- La data dell'ordine
- Il codice prodotto degli articoli per cui desideri recedere
- L'indirizzo e-mail utilizzato al momento dell'acquisto
What happens now? Our customer service team will process your request. The refund will be processed within 14 days of receiving the returned products, using the same payment method used for the purchase.
For any questions: servizioclienti@illum.it |+39 055 3989067
